Director of Clinical Services

The Clinical Director is responsible for all dimensions of the clinical program at Arrowhead, providing support, training and consultation for all staff, students, and families. This individual serves as a member of Arrowhead’s Leadership Team and must have a proven track record of skillful and thoughtful clinical practices as well as proven leadership and management of a clinical team. This role is responsible for the recruiting, hiring, training and supervision of the clinical department as well as providing training for direct care staff and academic faculty as needed. The Clinical Director responds to crisis situations and maintains a consistent presence on campus.

The Clinical Director at Arrowhead is a highly visible role and must be able to balance programmatic, clinical and administrative needs with the ability to collaborate and maintain relationships with referral sources, other industry professionals and may have the opportunity for occasional travel.

Position Title: Director of Clinical Services

FLSA: Salaried, Exempt

Supervisor: Chief Executive Officer

Supervises: Case Managers, Therapists, Unit Coordinators, Program Supervisors

The Director of Clinical Services is responsible for the day to day operations including organizing, administrating, and supervising activities of the non-school afternoon and evenings; directing the therapeutic environment for the residents of Arrowhead.

Performance Objectives:

  1. Supervise personnel management and treatment environment for residents and staff by:

    • Possess an ongoing knowledge of program services and service intervention techniques.

    • Provide ongoing supervision of treatment staff through individual sessions, committee meetings, training, documentation reviews, and observations of treatment groups.

    • Administer board approved policies.

  2. Administer day-to-day program operations by:

    • Ongoing program evaluation.

    • Assist with special events.

    • Attend and/or conduct monthly meetings, i.e., client staffing, risk management, association/management, continuous quality improvement meetings, clinical team meetings, board meetings, etc.

  3. Complete required documentation for program to maintain governing body compliance by:

    • Submitting monthly and annual board reports.

    • Completing monthly reports for med errors and Unusual Incidents and restraints for review through Q.A. and DCFS licensure.

    • Completing monthly statistics for group meetings and visitation.

  4. Participate in the activities necessary to maintain licensure with Department of Children and Family Services and best practice standards for Council on Accreditation.

  5. Participate as a member of the Management team by:

    • Attend management meetings.

    • Oversee security, confidentiality and risk management processes and ensure related record keeping for the organization.

  6. Work closely with the school Principal and Admissions Counselor to facilitate school placements, IEP’s and behavioral plans. 


  1. Master’s degree in related child care field and licensure to sign-off on Medicaid documentation and staff evaluations.

  2. Must be willing to become First Aid, CPR and CPI certified. In addition, must be physically capable of being able to lift a minimum of 50 pounds.

  3. Will value diversity and incorporate cultural differences into treatment planning and implementation in order to work effectively in cross-cultural situations.  

  4. Must have a valid driver’s license and approval from the state of Illinois Department of Children and Family Services to transport children.  Must qualify to become insured by Arrowheads insurance carrier.