Chief Operating Officer Job Description

Position Title: Chief Operating Officer

FLSA: Salaried, Exempt

Supervisor: Chief Executive Officer

Supervises: Maintenance, Janitor, Grounds, Mechanic, Nurse, Kitchen, Clinical Director

The Chief Operating Officer is responsible for the day to day operations of Arrowhead.

Performance Objectives:

  1. Will oversee the day to day operations of the facility by ensuring that the various departments are effectively and efficiently operating.

    • Maintenance

    • Janitorial

    • Grounds

    • Fleet

    • Health Care

    • Food Service

    • Information Technology

    • Clinical Director

  2. Will provide oversight to the admission, discharge and transfer process of Arrowhead residents.

  3. Will administer day-to-day program operations by:

    • Ongoing program evaluation.

    • Attending and/or conducting monthly meetings, i.e., client staffing, risk management, association/management, continuous quality improvement meetings, clinical team meetings, board meetings, etc.

    • Serving as first contact person for handling issues related to Arrowhead Ranch Employees Association (AREA) and sitting on all negotiation sessions.

    • Administer board approved Arrowhead policies.

    • Assisting with special events.

  4. Will complete required documentation for program to maintain governing body compliance by:

    • Submitting monthly and annual board reports.

    • Completing monthly reports for med errors and unusual incidents and restraints for review with Quality Assurance and DCFS licensure.

  5. Shall participate in the activities necessary to maintain licensure with Department of Children and Family Services and best practice standards for Council on Accreditation.

  6. Participate as a member of the Leadership team by:

    • Oversee security, confidentiality and risk management processes and ensure related record keeping for the organization.

    • Attends strategic and operational leadership meetings held weekly among the Leadership Team.

    • Attends Board of Directors meetings.

    • Participating as a member of the Risk Management Team.

    • Maintaining compliance of governing body and best practice standards with Department of Children and Family Services and Council on Accreditation.

    • Provide administrative leadership to departments and individuals as needed

    • Work to promote harmony and unity among the staff at Arrowhead

    • Assure implementation and communication of administrative decisions 

    • Conduct staff training as requested

    • Promote and abide by Arrowhead policies, procedures and standards

    • Provide for the care, welfare, safety, and security of the clients in our care

  7. Will work with the CEO and CFO to prepare Arrowhead budget. Assure policy and procedures are integrated across the entire agency.

  8. Will work in partnership with the CEO to create Arrowhead’s strategic plan and implement new processes and approaches to achieve agency goals and outcomes.

  9. Will support the strengthening and management of the culture and practices that reflects Arrowhead’s mission and core values and fosters high engagement in staff.

  10. Will act on behalf of the CEO in his absence.


  1. Master’s degree in related human services field and licensure to sign-off on Medicaid documentation and staff evaluations.

  2. Will value diversity and incorporate cultural differences into treatment planning and implementation in order to work effectively in cross-cultural situations.  

  3. Must have excellent leadership and communication skills with demonstrated ability to effectively lead in a changing environment.

  4. Must have a valid driver’s license and approval from the state of Illinois Department of Children and Family Services to transport children.  Must qualify to become insured by Arrowheads insurance carrier.

  5. Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

  6. Must be physically capable of participating in the restraint of adolescents that are endangering the safety of self, others, or the destruction of property.  In addition, must be physically capable of successful completion of CPI (Crisis Prevention Intervention) training and be able to lift a minimum of 50 pounds.

  7. Must be willing to become First Aid and CPR certified.